Frequently Asked Questions
Are all pieces handmade?
All our pieces are designed and handmade. Starting from the initial sketches to assembling every pearl — the meticulous process creates intentional, quality pieces that you can feel proud to wear and cherish for a lifetime.
What is your jewelry made of?
Our pieces are handmade, utilizing a range of exceptional materials such as 18K gold plated sterling silver, 925 sterling silver, freshwater pearls and semi-precious stones. You can find the exact materials used in each of our styles listed on their respective product detail pages.
Do you have a warranty?
Our jewelry is covered by a limited warranty of 2 year from the date of purchase. This warranty covers any manufacturing defects, including issues with the setting, the clasp, or the pearls themselves. We will repair or replace any defective items at no cost to you, as long as the damage is not the result of normal wear and tear or misuse.
What is sterling silver pearl jewelry made of?
Sterling silver pearl jewelry is typically crafted from 925 silver, which consists of 92.5% pure silver and is alloyed with other metals for durability.
Are the pearls in the jewelry natural?
Yes, the pearls used in our jewelry are natural gems, originating from mollusks, and undergo a prolonged growth process.
How do I care for my silver pearl jewelry?
Regularly clean and maintain your silver pearl jewelry to ensure it retains its beauty and luster. Avoid exposure to harsh chemicals or environments that may cause oxidation. More details please find in our maintenance guide.
Why do we choose 925 silver used in jewelry?
925 silver is a popular choice for jewelry due to its strength and resistance to tarnishing, making it suitable for intricate designs and long-lasting wear.
Is silver pearl jewelry suitable for formal occasions?
Yes, the combination of pure silver and pearls often results in a classic and elegant appearance, making this jewelry a suitable choice for various formal occasions.
Do you provide free shipping?
Yes, we provide free worldwide shipping for any order.
Do you ship internationally? What is the estimated shipping time for orders?Yes, we ship internationally. Shipping time depends on your location and the shipping method selected during checkout. Standard shipping usually takes 5-10 working days. For more details, you can find our shipping info.
How can I track my order?
After your order is shipped, you’ll receive a tracking number via email. You can use this number to track the shipment status on our "Track Order" page or the courier’s website.
Are there any delays expected in shipping?
While we strive to meet delivery timelines, external factors like customs clearance or unexpected events may cause delays. We recommend tracking your order for the most accurate updates.
Can I change the shipping address after placing an order?
Once an order is confirmed, changing the shipping address may not be possible. Contact our customer service as soon as possible for assistance.
What is your return policy?
We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy. Our return policy is outlined on our website.
Can I cancel my order?
Please make sure that you are in love with everything in your cart before completing your purchase. In case you need to modify your order such as making changes to the shipping address, or cancelling it, please contact us within 24 hours of placing the order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Details can be found during the checkout process.
Do you accept orders in bulk?
Yes, please contact us to arrange it!
If you have any questions or concerns about our warranty policy or your purchase, please do not hesitate to contact us. We are always happy to help.